Shipping & Delivery

How do I calculate the shipping cost on an order?

Standard shipping on all orders of $75.00 or more is free, and Expedited shipping options are available for rush orders. To find out the total cost of your order, simply add the product(s) you would like to purchase to your Shopping Cart. You can then view your Shopping Cart to get the total cost of your order, including the cost of the expedited shipping.

How much do you charge for shipping?

Standard shipping is FREE on all orders $75 and over that are shipped within the United States and to APO boxes. For orders under $75, the shipping is calculated based on the product's weight and destination.   Please use the shipping and tax caluculater in the shopping cart for exact shipping rates. Unless otherwise stated, expedited shipping is an additional charge, and may be calculated on the Shopping Cart page by utilizing the shipping and tax calculator.

Where am I able to ship my order to?

Wendy Culpepper Jewelry currently ships to the United States, All US Territories, Canada, United Kingdom, Germany, and APO boxes. Products that ship from US to International addresses are subject to brokerage and duty fees, which will need to be paid directly to the shipping carrier delivering the package.If you would like to ship an item to another location that is not listed, please contact us directly at sales@wendyculpepper.com.

Who do you use to ship?

We ship USPS for most orders, and will, on occasion utilize UPS if expedited shipping is selected. International orders ship USPS exclusively. Regardless of the shipping method, all orders are fully insured and include delivery confirmation.

Can I ship to an APO or P.O. Box?

Yes! We now ship to APO and P.O. Boxes via the USPS, although expedited shipping is not an option for such shipments.

How long does it take for you to ship my order?

Every effort is made to process and ship your order within 1-2 business days. If an out-of-stock or back-order situation arises, we advise the customer as soon as possible to offer alternative solutions or refund the transaction.

How long will it take for my order to arrive?

Most orders arrive within 3-7 business days for domestic shipments, and 7-12 business days for international shipments. We will provide a tracking number from your postal carrier that will allow you to track its progress. Please contact us directly if you have any questions concerning our shipping costs or timetables at sales@wendyculpepper.com.

Returns & Repairs

RETURNS:

Wendy Culpepper, LLC wants you to be positively delighted with your on-line purchase! You may exchange or return most items for a full refund, less shipping charges, based on the original form of payment. You have fifteen (15) days from the receipt of your goods to call us at 212-629-8161 to obtain an RA (return authorization) number. If you are returning a gift, you will receive a merchandise credit.

In the case of an exchange, shipping for the new item will be free of charge. (However, we do not refund return shipping charges, unless we made an error.)

Please wrap the items in the manner they arrived, using the original packaging and taking care to wrap the earrings individually, and pendants away from chain. Be sure to include the RA number provided, your invoice, name and address so we will be able to properly credit your account. Also, please write us a little note about why you are returning the item so that we might serve you even better in the future. Package your return item in its original box, seal it and return the item via the shipping method it arrived. Find the nearest UPS drop-site by going to the UPS locator.

PLEASE NOTE TWO IMPORTANT THINGS ABOUT THE POLICY:
1. Do NOT remove the tag on your jewelry or it cannot be returned.
2. The RA number expires seven (7) days after its issuance. Please be sure to ship the item back within that period or we cannot accept it.

All sale items are final. This policy refers to merchandise already reduced on the site. It does not apply to items purchased with a promotional code.

REPAIRS:

Wendy Culpepper, LLC., stands by the craftsmanship of our jewelry. If your jewelry needs repair, please contact our office at (212) 629-8161 for a Return or Repair Authorization (RA) Number. This number expires seven days after issue and we do NOT accept returns without it or after expiration. Please note, charges for repair are assessed based on date of purchase/ type of repair, and we will not guarantee charge estimates before receiving the physical piece.

Please ship your item in a sturdy box and include a copy of your receipt. We suggest you insure the item and ship the item in a way that you can verify receipt (UPS or Parcel Post). Once the jewelry is assessed and prior to repair, we will contact you if any charges apply and an estimated date of return.